Terms & Conditions

 

Booking tickets

Bookings made online can be paid for by card (via PayPal) or with a PayPal account. Bookings made by phone can only be paid for by card. Bookings made in person at our box offices can be paid for by card, cash or cheque. Cheques must be made payable to "Evesham Arts Association". We accept most major credit & debit cards.

All bookings made by card or Paypal are subject to a small charge to cover processing costs. The charge is per-transaction, not per-ticket.

All bookings must be paid for at the time that they are made: we do not hold tickets without payment. Incomplete online bookings are held for 60 minutes and then automatically cancelled if still unpaid.

Tickets can be booked online up to 2 hours before the performance for collection at the door. Tickets booked online more than 10 days in advance can be delivered post for a small fee. Please do not request postal delivery of tickets less than 10 days in advance: at our discretion we will hold such tickets for collection.

Customers making bookings online for delivery by post should receive their tickets within 7 days. Please contact or 01386-48883 if you have not.

Customers booking online or by phone for collection at the door will be asked for the name in which the booking was made or the online booking receipt or reference (e.g. AG0101-4).

Tickets are non-refundable unless the event is cancelled. At our discretion it may be possible to exchange tickets for other seats at the same performance, or seats at another performance of the same show. Tickets for sold-out shows may be returned to the Box Office for resale, but this cannot be guaranteed.

If an event is cancelled the ticket price will be refunded but any booking, card or postage fee incurred will not. We will do our best to inform ticket holders of cancellations but will not be held responsible for inconvenience or travel costs as a result of the cancellation.

Some events have age restrictions, which we will make reasonable efforts to ensure are detailed in the event information. Please bring proof of age if necessary. Those not of the correct age may be refused admission and be refunded only at the discretion of the box office staff.

Up to eleven wheelchair positions are available in row H of the central seating block in the main theatre, but must be requested at time of booking. For technical reasons, bookings of wheelchair spaces can only be made by in person or by phone (01386-446944 10am-5pm).

Easy-access seats (those next to aisles, or in rows G, H & J which have no/few steps and are near doors) can be booked, subject to availability.

Patrons who would be unable to attend a show without the help of an assistant or carer are entitled to a free seat for their companion at events promoted by the Evesham Arts Association (marked 'EAA'), if requested at time of booking. This offer may not apply at shows promoted by outside hirers (even if tickets are sold by the EAA).

Concession prices on shows promoted by the Evesham Arts Association (marked 'EAA') are available to pensioners, children under 16 and members of the association. Concession terms for events promoted by outside hirers is at the discretion of the hirer (even if tickets are sold by the EAA): please see their publicity.

If you cannot provide proof of entitlement to a concession (e.g. a current EAA membership card when buying a members ticket) you may be asked to pay the difference at the door or refused entry. We reserve the right to cancel tickets which we believe have been obtained fraudulently.


The theatre

Seating for an event may be reserved or unreserved. Tickets with row letters & seat numbers (e.g. "E27") reserve a specific seat. Tickets simply numbered (e.g. "10") are unreserved.

Please try to arrive in good time for your event. The foyer is open at least 30 minutes before the performance. Latecomers will only be admitted at a suitable break in the performance & at the discretion of staff.

We reserve the right to refuse entry to or to eject anyone (including ticket holders) whose behaviour is disruptive or dangerous, or who break these terms & conditions. Refunds will only be made at the discretion of staff.

We are not responsible for loss or damage to personal property brought into the venue. Enquiries regarding lost property should be made to the theatre office on 01386-48883

Unauthorized photography or recording during performances is strictly prohibited. Mobile phones and other devices likely to disrupt the enjoyment of others should be turned off.

We occasionally commission a photographer to take images of shows & audiences for use in our publicity and website. We take care to protect the privacy of those featured in such images and invite you to contact us if you object to any image we have so used.

Only drinks purchased from the venue may be consumed on the premises or within its grounds.

Only those over 18 may buy alcoholic drinks at the bar. Please be prepared to produce proof of age if required. Please do not attempt to buy drinks for under 18`s or you may be asked to leave.

Please do not take glasses or glass bottles into the theatre or studio space. Plastic "glasses" are available at the bar on request.

Children are the responsibility of their parents/guardians/teachers/carers who must ensure their appropriate behaviour at all times. Failure to do so may result in ticket holders being refused entry to events or being required to leave the venue.

Website & Data Protection

This website uses "cookies" (small files of information which we store on your computer) to collect statistics about its use. We do this to find out how many visitors the website gets and to help us to improve its design. These cookies are "analytical" cookies, created by the Google Analytics &/or Statcounter services, which allow us to count visits to the site and which pages are viewed.

We collect personal information from you when you buy tickets or subscribe our mailing lists. This information is stored securely and does not include card or bank details. We may use it to contact you in event of cancellations etc, to let you know about future events that may be of interest, and to inform our marketing & programming policies.

Information the Evesham Arts Association gathers when selling tickets on behalf of an outside hirer may be shared with that hirer. Your information will not be sold or otherwise passed to any other party unless required by law or by regulations & rules (including auditing requirements) to which we are subject.

You are entitled to know the details of your information held by us: please contact Evesham Arts Association, Evesham Arts Centre, Victoria Avenue, Evesham, WR11 4QH